phgame3 Privacy Policy

phgame3 ("we," "us," "our," or "phgame3") is committed to protecting the privacy and security of the personal data of all individuals who use our platform, whether as registered players, visitors to our website, or users of any phgame3 service. This Privacy Policy applies to all personal data processed by phgame3 in connection with the operation of the phgame3.app platform and all services offered thereunder.

This Privacy Policy is issued pursuant to the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC). It supplements, and should be read together with, the phgame3 Terms & Conditions.

By registering for a phgame3 account, using the platform, or submitting personal information to phgame3 in any form, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection, use, and processing of your personal data as described herein.

For the purposes of the Philippine Data Privacy Act of 2012, phgame3 is the Personal Information Controller (PIC) in respect of the personal data collected and processed through the phgame3.app platform. As the PIC, phgame3 determines the purposes and means of processing your personal data and bears responsibility for ensuring that such processing complies with applicable data protection law.

phgame3 operates in the Philippines and processes the personal data of Philippine-resident players and other data subjects located in the Philippines. Our operations are conducted in compliance with the regulatory requirements of PAGCOR and the NPC.

Where phgame3 engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process data only on phgame3's instructions and in accordance with applicable data protection standards.

phgame3 collects the following categories of personal data from players and platform users:

3.1 Registration and Identity Data

When you create a phgame3 account, we collect your full legal name, date of birth, email address, mobile number, and residential address. This data is necessary to establish and verify your account identity and to ensure you meet the minimum age requirement of 21 years.

3.2 Identity Verification (KYC) Data

For withdrawal processing and anti-money laundering compliance, phgame3 collects copies of government-issued identification documents (such as your Philippine passport, driver's license, SSS ID, or PhilSys National ID) and, where required, proof of residential address (such as a utility bill or bank statement).

3.3 Financial and Transaction Data

phgame3 records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method details (such as your registered GCash or PayMaya account number, or bank account details), transaction timestamps, and balances. Full payment card numbers are not stored by phgame3.

3.4 Gaming Activity Data

We collect records of your gaming activity on phgame3, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, fraud detection, and regulatory reporting.

3.5 Technical and Device Data

phgame3 automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, and session logs. This data is used for security monitoring, fraud prevention, and platform optimization.

3.6 Communication Data

When you contact phgame3 support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the nature of the issue raised. This data is used for customer service purposes and dispute resolution.

phgame3 collects personal data through the following channels:

• Direct provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the phgame3 platform, via server logs, cookies, and similar tracking technologies (see Section 8).
• Third-party payment processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, or other payment service providers when you conduct a financial transaction on phgame3.
• Identity verification providers: Where phgame3 uses a third-party KYC or identity verification service, that provider may return verified identity data to phgame3 following a successful verification check.
• Fraud prevention and security services: Risk signals and device fingerprinting data received from third-party fraud prevention partners used to protect phgame3 and its players from fraudulent activity.

phgame3 processes your personal data for the following specific purposes, each supported by a lawful basis under RA 10173:

• Account creation and management — Necessary to perform the contract between you and phgame3 upon registration.
• Age and identity verification — Required by PAGCOR regulations and the terms of our operating license; also necessary to fulfill our contractual obligation to permit only eligible players to access real-money gaming.
• Payment processing (deposits and withdrawals) — Necessary for the performance of the contract; required by financial regulatory obligations including those under the Anti-Money Laundering Act (AMLA) of the Philippines.
• Responsible gaming monitoring — Processing of gaming activity data to identify patterns of potentially problematic gambling behavior, pursuant to PAGCOR requirements and phgame3's responsible gaming obligations.
• Fraud detection and platform security — Necessary for the legitimate interest of phgame3 in protecting its platform and players from fraudulent activity, account compromise, and unauthorized access.
• Customer support and dispute resolution — Necessary for the performance of the contract and for the legitimate interest of maintaining accurate records of player interactions.
• Marketing communications — Based on your consent, provided at registration or through account settings. You may opt out of marketing communications at any time.
• Legal and regulatory compliance — Required processing to comply with applicable Philippine law, including PAGCOR reporting requirements, AMLA obligations, and NPC requirements.

phgame3 does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Payment Service Providers

phgame3 shares transaction-relevant data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners solely for the purpose of processing your deposits and withdrawals. These providers are engaged on contractual terms that restrict their use of your data to payment processing purposes only.

6.2 Identity Verification and KYC Providers

phgame3 may use third-party KYC or eKYC platforms to verify your identity. Your identification documents and biometric data (where applicable) are processed by these providers under strict contractual terms and are not retained by the provider beyond the verification period.

6.3 Fraud Prevention and Security Partners

phgame3 shares device and behavioral data with fraud prevention service providers to identify and block fraudulent account activity. These providers process data solely for fraud prevention purposes.

6.4 Regulatory and Law Enforcement Authorities

phgame3 is required by Philippine law to disclose personal data and transaction records to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities upon lawful request or in fulfillment of mandatory reporting obligations.

6.5 Legal Proceedings

phgame3 may disclose personal data to courts, arbitral tribunals, or legal representatives where required in connection with legal proceedings to which phgame3 is a party, or where required to comply with a valid court order.

6.6 Service Providers (Processors)

phgame3 engages third-party service providers (e.g., IT infrastructure providers, cloud hosting services, customer support platforms) that process personal data on our behalf as Personal Information Processors (PIPs). All PIPs are bound by data processing agreements requiring compliance with RA 10173 and applicable data protection standards.

phgame3 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and KYC records: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and relevant implementing regulations.
• Gaming activity logs: Retained for a minimum of three (3) years following account closure, for responsible gaming monitoring, dispute resolution, and regulatory reporting purposes.
• Support communication records: Retained for three (3) years following the resolution of the relevant support query or dispute.
• Technical and security logs: Retained for up to twelve (12) months unless extended retention is required for an active security investigation or legal proceeding.
• Marketing consent records: Retained for the duration of your account plus three (3) years, to evidence compliance with consent requirements.

At the end of the applicable retention period, phgame3 will securely delete or anonymize your personal data in accordance with our internal data lifecycle management procedures, unless retention is required to comply with a legal obligation or defend a legal claim.

phgame3 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. phgame3 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your phgame3 account. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, currency display, and game lobby settings. These improve your experience on phgame3.
• Analytics Cookies: Used to collect aggregated data about how players use phgame3, including pages visited, features used, and session duration. This data helps us improve the platform. Analytics data is processed in aggregated, de-identified form.
• Security Cookies: Used to detect fraudulent activity, bot traffic, and unauthorized access attempts. These cookies are essential for platform security.

phgame3 does not use third-party advertising cookies or cross-site tracking technologies for targeted advertising purposes. You may manage cookie preferences through your browser settings; however, disabling strictly necessary or security cookies may impair your ability to use phgame3.

phgame3 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and phgame3's servers is encrypted using TLS 1.2 or higher (256-bit SSL). Look for the padlock icon in your browser's address bar.
• Encryption at rest: Sensitive personal data stored in phgame3's systems, including KYC documents and financial data, is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within phgame3's systems is strictly limited on a need-to-know basis. Employees and contractors with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: phgame3 offers two-factor authentication for player accounts and requires it for all internal staff accessing systems containing personal data.
• Regular security audits: phgame3 conducts periodic security assessments, penetration testing, and vulnerability scanning of its platform infrastructure.
• Data breach procedures: phgame3 maintains an incident response plan for personal data breaches. In the event of a breach that poses a risk to data subjects' rights, phgame3 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players where required by law.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by phgame3:

To exercise any of your data privacy rights, submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." phgame3 will respond to valid requests within fifteen (15) business days. Note that the exercise of certain rights (e.g., erasure, portability) may be limited by legal obligations that require phgame3 to retain your data for a specified period.

phgame3 is strictly an adult gaming platform. Registration and use of phgame3 is prohibited for individuals under the age of 21 years, in accordance with PAGCOR regulations governing online gaming in the Philippines.

phgame3 does not knowingly collect, process, or retain personal data from individuals under 21 years of age. If we become aware that a registered account was created by or belongs to an individual under 21, we will immediately suspend the account, securely delete the personal data collected, and return any deposited funds to the verified payment method (net of any bonus credits claimed).

If you are a parent or guardian and have reason to believe that a person under 21 in your care has registered on phgame3, please contact our support team immediately at [email protected].

phgame3 is primarily operated for and within the Philippines. In limited circumstances, phgame3 may transfer personal data to third-party service providers (such as cloud infrastructure providers or fraud prevention platforms) whose servers are located outside the Philippines.

Where such transfers occur, phgame3 ensures that adequate safeguards are in place to protect your personal data in accordance with RA 10173 and NPC requirements. These safeguards include:

• Standard contractual clauses imposing RA 10173-equivalent obligations on the overseas recipient.
• Transfers only to countries or entities recognized by the NPC as providing an adequate level of data protection.
• Binding corporate rules where the overseas recipient is part of a group of companies with phgame3.

phgame3 does not transfer personal data to overseas third parties for marketing or advertising purposes.

phgame3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or platform operations. When material changes are made, phgame3 will notify registered players by email or via an in-platform notification, and will publish the revised Privacy Policy on this page with an updated "Last Updated" date.

Your continued use of phgame3 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically. If you do not accept the changes, you may request account closure in accordance with the phgame3 Terms & Conditions.

phgame3 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and RA 10173. If you have any questions, concerns, or requests relating to the privacy of your personal data, please contact our DPO through the following channels:

• Email (Data Privacy Requests): [email protected] — Subject line: "Data Privacy Request"
• Live Chat: Available 24/7 from within your logged-in phgame3 account for urgent data protection concerns.
• Support Page: Visit phgame3.app/support for all contact options.

phgame3 will acknowledge data privacy requests within three (3) business days and respond substantively within fifteen (15) business days from the date of acknowledgment. If phgame3 is unable to fulfill your request within this period, we will notify you of the reason and the expected resolution date.

If you are not satisfied with phgame3's response to a data privacy request or complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.